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Case Study · Digital Marketing Agency · Singapore

How A Singapore Digital Marketing Agency Stopped Losing Clients

Clients retained
3
Campaigns protected
9
New revenue generated
$15k+
The Problem

Clients Leaving for Reasons They Couldn't Explain

The agency managed Google Ads for 12 Singapore property and insurance clients. Over four months, three clients terminated their contracts. The campaigns looked fine on paper. CTRs were good. But leads weren't converting.

Each client gave a variation of the same explanation: "The leads just aren't quality anymore." The agency had no answer.

The Discovery

LeadsOff Installed Across All 12 Client Sites in One Day

Using the Agency plan, the team deployed LeadsOff via script tag across all client sites within a single afternoon. Within 72 hours, the dashboard surfaced coordinated competitor attacks across multiple client accounts.

Client accounts with active attacks7 of 12
Coordinated attacks from shared device clusters3 confirmed
Fake submissions blocked in first 30 days412
Average spam rate across portfolio63%
The Solution

From Explanation to Evidence

The agency now had proof. Not just declining metrics, but actual attacker profiles. Fingerprinted devices. Submission timestamps. Blocked counts. They presented this data to the three churned clients. Two of the three re-engaged.

More importantly, LeadsOff became a product differentiator. The agency added it as a mandatory component of every new client contract — at a 20% price premium, with a concrete ROI justification.

The Results

12 Months Later

Client churn rateFrom 25% to 0% in 12 months
Average retainer increase+20% due to fraud protection premium
New clients citing fraud protection6 of last 8 sign-ups mentioned it
Total fake submissions blocked2,847 across portfolio
The Lesson
"We were blaming ourselves for something our clients' competitors were doing. LeadsOff didn't just fix the problem — it gave us a story to tell, a product to sell, and a reason clients actually stay."
— Agency Director, Singapore
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